Frequently Asked Questions
Your guide to shopping with ProTech IT Solutions
What kind of warranty comes with my electronic devices?
All products purchased from ProTech IT Solutions include a standard 12-month manufacturer warranty. We also offer extended protection plans for high-value components and systems at the time of checkout.
How long does shipping take for high-performance hardware?
Standard shipping typically takes 3-5 business days. For sensitive components like GPUs or CPUs, we use specialized protective packaging and offer expedited 1-2 day shipping options.
Do you offer technical support for product installation?
Yes, our dedicated technical team is available via live chat and email to assist with hardware installation, driver updates, and troubleshooting for any item purchased through our store.
What is your return policy for opened electronics?
We accept returns within 30 days of delivery. Please note that opened software and components with broken security seals may be subject to a 15% restocking fee to ensure quality control for future customers.
Are the products sold on ProTech IT Solutions brand new?
Absolutely. We only sell factory-new, authentic products sourced directly from authorized distributors. Any 'certified refurbished' items will be clearly marked in a separate category.
Which payment methods do you accept?
We accept all major credit cards, PayPal, and modern financing options like Affirm and Klarna, allowing you to pay for your tech upgrades in manageable monthly installments.